Lane Family Practice congratulates Dr. Tommy Gould for receiving the UnitedHealthcare Hero Award!
Each year, the United Hero program recognizes physicians and advanced practice providers for delivering highly-rated patient experiences.
Selection for the United Hero Awards is driven by extraordinary achievement on patient-experience surveys. This means that award winners are ultimately chosen by the people we serve — and the honor recognizes the high-quality care these providers deliver to their patients and to the community.
To win a United Hero Award, providers must hit specific targets on their patient-experience scorecards over the course of the year, with each target covering a critical area of the patient experience.
In 2023, the targets fell into three categories:
- Getting needed care, for which providers had to achieve a 92% or higher score to win
- Care coordination, for which providers had to achieve an 88% or higher score to win
- Doctor-patient conversations, for which providers had to achieve a 58% or higher score to win
Congratulations to Dr. Gould for this outstanding accomplishment!
Pictured L-R: Ashton Faulk, MA, Tommy Gould, MD, and Ashlee Miller, LPN.
